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Description
Privacy policy
This Privacy Policy describes how the "Site" or "ourselves" we collect, use and disclose your Personal Information when you visit or make a purchase from the Site.
When you visit the Site, we collect certain information about your device, your interaction with the Site and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including further information) as "Personal Information". Consult the list below to obtain more information about which Personal Information we collect and why.
Device information
• Examples of collected Personal Information: web browser version, IP address, time zone, cookie information, which sites the product displays, search terms and how to interact with the site.
• Purpose of compilation: to load the Site correctly for use and perform analysis on the use of the Site to optimize our Site.
• Source of compilation: Automatically collected when you access our website using cookies, log files, web tags, tags or pixels.
• Disclosure for a commercial purpose: shared with our Shopify processor.
Order information
• Examples of collected Personal Information: name, billing address, shipping address, payment information (including credit card numbers), email address and telephone number.
• Purpose of compilation: provide products or services to fulfill our contract, process your payment information, organize shipping and provide invoices and/or order confirmations, communicate with us, check our orders for possible risks or fraud and, according to the preferences you have shared with us, provide information or advertising related to our products or services.
• Source of compilation: compiled from you.
• Disclosure for a commercial purpose: shared with our Shopify processor.
Customer support information
• Examples of collected Personal Information: name, billing address, shipping address, payment information (including credit card numbers), email address and telephone number.
• Purpose of compilation: provide customer support.
• Source of compilation: compiled from you.
Minors
El Sitio is not intended for individuals under 18 years of age. We do not intentionally collect children's Personal Information. If the priest is the guardian and believes that his wife has provided us with Personal Information, please contact us at the address below to request its deletion.
We share your Personal Information with service providers to help us provide our services and fulfill our agreed contracts, as previously described. For example:
• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy .
• We can share your Personal Information to comply with applicable laws and regulations, respond to a citation, registration order or other legal request for information that we receive, or to protect our rights.
Behavior-based advertising
As described above, we use your Personal Information to provide targeted advertisements or marketing communications that we believe may be of interest to you. For example:
• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=es . You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout .
• We share information about your use of the Site, your purchases and your interaction with our advertisements on other websites with our advertising partners. We collect and share part of this information directly with our advertising partners and, in some cases, through the use of cookies or other similar technologies (to which you can give your consent, according to its location).
To obtain more information about how targeted advertising works, you can visit the educational page of the Red Advertising Initiative (“NAI”) at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work .
You can choose not to receive targeted advertising on
• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/es-es/resources/policies/personalized-ads
Furthermore, you can choose not to participate in some of these services by visiting the Digital Advertising Alliance exclusion portal at: http://optout.aboutads.info/ .
We use your Personal Information to provide you with our services, which include: offering products for sale, processing payments, shipping and fulfilling your order, and informing you about new products, services and offers.
Legal basis
According to the General Data Protection Regulation (“GDPR” by its acronym in English), if you are a resident of the European Economic Area (“EEA”), we process your personal information based on the following legal bases:
• Your consent;
• The performance of the contract between usted and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To carry out a task carried out in the public interest;
• For our legitimate interests, which do not nullify their rights and fundamental freedoms.
Retention
When you make a request through the Site, we will retain your Personal Information in our records unless you ask us to delete this information. For more information about your deletion rights, see the section 'Your rights' below.
Automatic decision
If you are a resident of the EEA, you have the right to oppose the process based solely on automated decision-making (which includes the creation of profiles) when that decision-making has a legal effect on usted or significantly affects it.
We do not participate in fully automated decision making that has a legal or other significant effect using customer data.
Our Shopify processor uses limited automated decision-making to prevent fraud that has no legal or other significant effect on us.
Services that include elements of automated decision making include:
• Temporal blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a few hours.
• Temporary blacklist of credit cards associated with IP addresses in the blacklist. This blacklist persists for a few days.
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information that we have about you, to transfer it to a new service and request that your Personal Information be corrected, updated or deleted. If you wish to exercise these rights, please contact us through the contact information below.
Your Personal Information will initially be processed in Ireland and will then be transferred out of Europe for storage and subsequent processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see the Shopify White GDPR Book: https://help.shopify.com/en/manual/your-account/privacy/GDPR .
CCPA
If you are a resident of California, you have the right to access the Personal Information that we have about you (also known as 'Derecho to Saber'), to transfer it to a new service and request that your Personal Information be corrected, updated or deleted. If you wish to exercise these rights, please contact us using the contact information.
If you wish to designate an authorized agent to present these requests in your name, please contact us.
A cookie is a small amount of information that is downloaded to your computer or device when you visit our website. We use different types of cookies, including functional, performance, advertising and social media and content cookies. These cookies improve your browsing experience and allow the website to remember your actions and preferences (such as login and region selection). This means that you do not have to re-enter this information every time you return to the site or navigate from one page to another. Cookies also provide information about how people use the website, for example, if it is their first time visiting the website or frequent visitors.
We use the following cookies to optimize your experience on our website and provide our services.
Cookies necessary for the operation of the store
_ab: Used in relation to admin access.
_secure_session_id: Used in relation to navigation through a escape hatch.
cart: Used in relation to the shopping cart.
cart_sig: Used in relation to the payment process.
cart_ts: Used in relation to the payment process.
checkout_token: Used in relation to the payment process.
secret: Used in relation to the payment process.
secure_customer_sig: Used in relation to the beginning of a customer session.
storefront_digest: Used in relation to the beginning of a customer session.
_shopify_u: Used to facilitate the updating of customer account information.
Report and analysis
_tracking_consent: Tracking preferences.
landing_page: Track home pages.
_orig_referrer: Track home pages.
_s: Shopify analysis.
_shopify_fs: Shopify analysis.
Shopify: Shopify analysis.
_shopify_sa_p: Shopify analysis related to marketing and references.
_shopify_sa_t: Shopify analysis related to marketing and references.
_shopify_y: Shopify analysis.
_y: Shopify analysis.
The duration of a cookie on your computer or mobile device depends on you and it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years after they are downloaded to your device.
You can control and manage cookies in several ways. Please note that eliminating or blocking cookies may negatively impact your user experience and parts of our website may not be fully accessible.
Most browsers accept cookies automatically, but you can choose whether or not to accept cookies through your browser's controls, often found in the "Tools" or "Preferences" menu of your browser. For more information on how to modify your browser settings or how to block, manage or filter cookies, you can find it in your browser's help file or on sites like www.allaboutcookies.org .
Furthermore, keep in mind that blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners. To exercise your rights or choose not to share certain uses of your information by these parties, follow the instructions in the section "Advertising based on behavior" above.
Do not track
Please note that, due to there being no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect signal data from your browser.
We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.
Refund policy
To be eligible for a return, your item must be in the same condition as when received, without wear or tear, with tags and in its original packaging. You will also need a receipt or proof of purchase.
To initiate a return, contact us using the form on the "Contact" page. If your return is approved, we will send you a return shipping label and instructions on how and where to send your package. Please note that items sent to us without first requesting a return will not be accepted.
You can always communicate with us for any query related to returns by email using the form on the "Contact" page. You can access the form by clicking on "Contact" on the bottom of our website page.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the incorrect item, so that we can evaluate the problem and correct it.
Certain types of items cannot be returned, such as perished items (such as food, flowers or plants), personalized products (such as special orders or personalized items) and personal care products (such as beauty products). We also do not accept returns of dangerous materials, flammable liquids or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns of items offered or gift cards.
The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we have received and inspected your return and will inform you if the refund has been approved or approved. If you are approved, we will coordinate with you the best way to make the refund, as the original payment is made in cash at the time of delivery. Please be aware that, depending on the agreed method, it may take some time to complete the refund.
Terms of Service
The following Service Terms define the relationship between usted (the "Customer") and [name of your store] ("Nosotros") in relationship with the orders made under the counter-delivery model.
The term "counter-delivery" refers to the business model where the Customer pays for the product or service at the moment he receives it.
The Customer must be present and available at the appropriate address to receive the product and make the corresponding payment. In case it is not available after certain delivery attempts, additional charges may be generated or the order canceled.
We only accept cash in cash. It is the Customer's responsibility to count on the exact amount to make the payment.
If the Customer does not make payment or does not account for the exact amount, the product will be returned and an additional charge will be generated for shipping and management costs.
Once payment has been made and the product has been received, the Customer can request a return within a period of 7 days, as long as the product is in the same conditions in which it was delivered. The shipping costs for the return will be borne by the Customer.
We are not responsible for non-delivery of the product due to problems with the messaging service or unavailability of the Customer, except in cases of proven negligence on our part.
For any problem related to delivery or payment, the Customer can get in touch with us through our Contact page.
If the Customer wishes to modify their order after delivery but before it has been dispatched, they must contact us as soon as possible. Once the order has been dispatched, it will not be possible to make changes thereto. Additional positions can be generated if there are substantial changes to the order before dispatch.
The average delivery time is 2 to 7 business days, depending on the city where you ordered. We are not responsible for non-delivery of the product due to problems with the messaging service or unavailability of the Customer, except in cases of proven negligence on our part.
The messenger who makes the delivery will clearly present himself as a delivery person associated with our store. We recommend that our customers, for security reasons, only receive products if the message is identified appropriately.
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.